Privacy Policy

Your privacy is our priority. This policy explains how Friendly Lotto Play collects, uses, and protects your personal information in accordance with Canadian privacy laws.

Last Updated: January 2024

Effective Date: January 1, 2024

Introduction

Friendly Lotto Play ("we," "our," or "us") is committed to protecting the privacy and personal information of our Canadian users. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website friendlylottoplay.com and use our social casino gaming services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. By using our services, you consent to the collection and use of your information as described in this policy.

Important Note:

Our platform is designed for entertainment purposes only. We do not process any real money transactions or gambling activities. All games are free-to-play social casino games.

Information We Collect

Personal information you provide when creating an account (name, email, age verification)
Technical information about your device and browser
Game play data and preferences for improving your experience
Communication records when you contact our support team

How We Use Your Information

To provide and maintain our social casino gaming services
To verify your age and ensure compliance with Canadian regulations
To improve our games and platform based on user preferences
To provide customer support and respond to your inquiries
To send important updates about our services (with your consent)

Data Security

Industry-standard encryption for all data transmission
Secure servers located in Canada with regular security audits
Limited access to personal information on a need-to-know basis
Regular security training for all staff members
Immediate notification procedures in case of any security incidents

Information Sharing

We never sell your personal information to third parties
Limited sharing with trusted service providers under strict agreements
Compliance with legal requirements and Canadian law enforcement when required
Anonymous, aggregated data may be used for research and improvement purposes

Your Privacy Rights

Right to access your personal information we hold
Right to correct or update your personal information
Right to request deletion of your account and associated data
Right to withdraw consent for marketing communications
Right to file complaints with Canadian privacy authorities

Cookies and Tracking

Essential cookies for website functionality and security
Performance cookies to understand how you use our platform
Preference cookies to remember your settings and choices
You can control cookie settings through your browser preferences

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Canadian Privacy Rights

As a Canadian resident, you have specific rights under Canadian privacy legislation. We are committed to upholding these rights and providing transparent information about our practices.

Your Rights Include:

Access to your personal information
Correction of inaccurate information
Withdrawal of consent where applicable
Filing complaints with privacy commissioners

Data Retention:

Account data: Retained while account is active
Game data: Retained for service improvement
Support records: Retained for 2 years
Legal compliance: As required by law

Contact Our Privacy Officer

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Email: privacy@friendlylottoplay.com

Phone: 1-800-FRIENDLY

Mail: Privacy Officer, Friendly Lotto Play, Toronto, ON, Canada

We will respond to your privacy-related inquiries within 30 days as required by Canadian law.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes:

We will post the updated policy on our website
We will update the "Last Updated" date
For significant changes, we will notify users directly
Continued use constitutes acceptance of changes

This Privacy Policy is governed by Canadian law and is designed to comply with PIPEDA and provincial privacy legislation.

For questions about Canadian privacy laws, visit:priv.gc.ca